Product help
ChartCompass includes contextual help for chart controls, research workflows, alerts, strategy tests, portfolios, billing, privacy controls, and account actions. Describe what you expected and what happened without sending passwords or other secrets.
Account and billing
Use the signed-in account and billing surfaces for plan status, interval, hosted checkout, subscription management, and receipts. Support will not ask for a full payment-card number, password, authentication code, or brokerage credential.
Data and research questions
Include the symbol, market, interval, selected range, source label, and observed timestamp when reporting a data issue. Provider coverage, delayed observations, adjustments, and corrections can explain differences and should be checked before treating a result as current.
Service incidents
A temporary unavailable state is not presented as a successful calculation or delivery. Retry after the stated guidance; if the issue persists, use the contact form. Do not use ChartCompass as an emergency or time-critical execution channel.